Written by Les Giblin, “Skill With People” is a classic from 1965 that shows us how success and well-being hugely depend on our communication skills.
“Communicate with impact. Influence with certainty. Listen with sensitivity.”
Insight #1
Knowledge itself has no value. The use of knowledge makes it valuable. In other words, you aren’t rewarded for what you can do. Life pays you off for what you actually do.
Insight #2
Be proud of yourself without being pretentious. Be proud of who you are, of what you do, of where you work. Don’t apologize for a situation in life or for yourself. You are what you are, so handle it with pride and respect. Stay humble.
Insight #3
Enthusiasm or nothing. Enthusiasm is contagious – but – if you can’t say something good, say nothing.
Insight #4
Be sincere. Transparent. Stay away from cheap flattery, empty promises, and meaningless words. Say only the things you actually mean. Believe the things you say.
Insight #5
Give feedback. Praise. Feedback the act, not the person. Praise the act, not the person. If it isn’t sincere, don’t give it. There is more joy in giving than in receiving.
Insight #6
Refrain from arguing. Nobody wins arguments or friends by arguing.
Insight #7
How we retain information:
- 10% of what we read;
- 20% of what we hear;
- 30% of what we see;
- 50% of what we see and hear;
- 70% of what we say as we talk;
- 90% of what we say as we do something.
Insight #8
How people learn and buy;
- Trough sight – 83%
- Trough hearing – 11%
- Trough smell – 3.5%
- Trough touch – 1.5%
- Trough taste – 1%
Insight #9
People strongly tend to respond with kindness to other people’s behaviors. Give them your most sincere smile.
Insight #10
Make your own judgment about the last nine insights.
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